Available Positions

Our client is a manufacturing specialist looking to hire a Customer Operations Lead.

This role will serve as a vital connection between customer satisfaction and operational efficiency. Leveraging expertise in process optimisation, data-driven decision-making, and cross-functional leadership, you will oversee customer accounts while driving continuous improvement in service delivery. Additionally,  the successful applicant will provide executive-level support for strategic planning and project execution, ensuring alignment with the business goals.

Key Responsibilities:

Customer Relationship Management:

Act as the primary liaison between customers and internal teams, ensuring seamless communication and project updates.

Resolve customer questions and issues promptly, addressing concerns with urgency and professionalism.

Conduct customer satisfaction monitoring (e.g., NPS surveys), analyse feedback trends, and implement improvement strategies to enhance loyalty.

Communicate order statuses and delivery commitments to external stakeholders, maintaining trust and transparency.

Operational Excellence:

Standardize workflows for customer communication and order tracking to ensure seamless service delivery.

Lead continuous improvement initiatives to enhance customer-facing and operational processes, reducing costs and increasing efficiency.

Ensure adherence to standard operating procedures (SOPs) across all customer-facing processes and internal operations, maintaining consistency and compliance.

Work closely with the Quality team to uphold quality control standards on behalf of the customer, assisting with liaising in any non-conformance issues.

Work closely with internal departments (Quality, Manufacturing, and Engineering) to align processes with customer needs.

Data Analytics and Reporting:

Design and maintain ways to monitor customer KPIs, OTIF delivery performance, and satisfaction trends.

Present root cause analysis of recurring customer issues to Directors and recommend actionable solutions.

Project-manage high-value customer accounts, ensuring alignment across departments and delivering exceptional results.

Contract and Commercial Management:

Oversee customer contracts, ensuring timely review, compliance, and renewal.

Support commercial negotiations, providing operational insights to optimize agreements.

Work closely with internal departments (Quality, Manufacturing, and Engineering) to align processes with customer needs.

New Business Development:

Act as the first point of contact for new business enquiries and support the Technical, Commercial and finance teams to ensure a seamless process through to quote.

Collaborate with the Commercial Director on onboarding new customers, conducting initial meetings, and understanding client requirements.

Project-manage new product introduction, ensuring alignment across departments and delivering exceptional results.

Executive-Level Administrative Support:

Provide calendar management and logistical support for the Commercial Director, prioritizing critical business and client schedules.

Track and manage actionable items, key decisions, and follow-ups from client meetings and internal strategy sessions.

Support ESG and compliance initiatives as part of enhancing Europlaz’s market reputation.

Required Skills and Experience:

Proven experience in customer account management or operational project management.

Strong leadership and cross-functional team collaboration skills.

Expertise in Lean Six Sigma, data analytics, and process improvement.

Exceptional communication and relationship-building skills.

Proficiency in Microsoft office and IT systems in general

Preferred Experience:

Background in MedTech, healthcare, or manufacturing sectors.

Familiarity with ESG, compliance, and quality systems.

How’s it flexible?

Flexible hours

Part-time of Full-time applications considered

Our client is a manufacturing specialist looking to hire a Customer Account Manager.

This role will support the management of customer relationships, assisting with enquiries, coordinating internal teams, and ensuring high levels of service. The applicant should be keen to develop their account management skills in a dynamic manufacturing environment.

The role will oversee the administration of commercial agreements, performance metrics, and contribute to operational efficiency in delivering customer projects.

Main Purpose of the Job:

• Ensure the voice of the customer is consistently represented.
• Assist the Commercial Director
• Enhance the company’s reputation and foster long-term customer loyalty through excellent service

Key Responsibilities:

• Act as a key point of contact for customers, responding to queries and providing updates.
• Resolve customer questions and issues promptly.
• Assist with contract administration, including tracking renewals and compliance.
• Collaborate with operations and manufacturing teams to meet customer requirements and ensure seamless service delivery. Communicate order status to external stakeholders.
• Oversee on-time, in-full (OTIF) product delivery reporting
• Liaise with the Quality department on customer complaints with commercial impact and follow up to resolution.
• Lead customer satisfaction monitoring through KPIs and monthly reports.
• Be the first point of contact for new business enquiries

Executive-Level Administrative Support:

• Calendar Management: Take ownership of high-level calendar management for commercial Director, ensuring alignment with business priorities and external client schedules.
• Travel Coordination: Organize and coordinate complex domestic and international travel itineraries, including flights, accommodation, and logistics for executives when meeting key clients.
• Meeting Preparation: Prepare agendas, compile necessary documents, and coordinate follow-up actions for client meetings or internal strategy sessions.

Daily Deliverables:

• Monitor and review outstanding orders weekly, tracking progress against delivery commitments.
• Monitor and review incoming sales enquiries and coordinate project discovery meetings
• Be the voice of the customer in the production planning process.
• Manage sensitive information with the utmost confidentiality, particularly regarding contracts, commercial terms, and high-value client negotiations.
• Assist the Commercial Director with key customer visits taking notes and tracking actionable items and key decisions.
• Monitor customer satisfaction through Net Promoter Score (NPS), conduct annual surveys, and follow up on feedback—particularly with dissatisfied customers—to address concerns and identify trends.
• Forecast and track key account metrics, analysing the companies supplier performance from customer feedback.
• Present root cause analysis on recurring satisfaction issues or “wow” points and report findings to the board quarterly.
• Share customer feedback with staff and ensure key insights are communicated across the business.
• Follow up with new enquiries and hold initial meetings alongside Directors, where relevant, to sell and understand the customer requirement

Skills & Experience:

• Strong relationship management and customer service skills.
• Experience in negotiating and managing commercial terms such as contracts and pricing.
• Exceptional communication and attention to detail.
• Advanced MS Office Skills: Proficiency in advanced features of Microsoft Office, particularly in Excel and PowerPoint, to prepare executive reports and analyses.
• Multitasking & Prioritization: Proven ability to handle a wide variety of tasks, prioritize effectively, and manage the dynamic schedules of senior leaders.

Preferred Experience:

• Project management
• Prior experience in a manufacturing or operations environment.
• Experience in MedTech or Healthcare sectors is an advantage.

How’s it flexible?

Flexible hours

Part-time or Full-time applications considered

Our client is a well-established, bespoke recruitment agency specialising within the financial services industry in London. They are looking for a highly experienced recruiter who has headhunted for front office roles and has an existing network within M+A, PE and Investment businesses.

This candidate will be hired as a freelance consultant to hire from Analyst to VP level.

Flexible working hours and based remotely. Face to face meetings will be held occasionally in London.

Generous commission package.

If you’d like to hear more email:

[email protected]

https://www.wowmom.io/vatrainings

Are you ambitious, full of fun and ready to work on your own terms? 

Boogie Pumps are a hugely popular performing arts school providing highly energy sessions centred around individuality and confidence building for all ages. Children dance, get fit and most importantly… have bags of fun!

No experience in Performing Arts? No worries. You can take on a Boogie Pumps Franchise and run it solely from a management role, employing a range of talented teachers to provide your services.

By joining the Boogie Pumps franchise team you will be able to offer a winning combination of street dance, musical theatre, tap, ballet, performance groups, after school classes, holiday clubs and parties.

All our franchisees have the ability to pick & choose when they work. Being able to work around young families, things that are important to you, social engagements, hobbies and your mental health all while turning a profit is something that every single one of our franchisees has managed to do in their first year of business. Yes first, not third and many of us with young families. The work life balance does not need to be an unachievable myth.

The “whole package” offers after school clubs, weekly & weekend classes, holiday camps, private tuition and parties all at the same cost, allowing our franchisees to get started where they are comfortable. Some take on everything at once, others start with just one thing & build from there. Making the workload work for you is so important to the journey to being successful and this is something we fully support from BP HQ. Everyone’s journey is different.

As mums we wear many hats day to day and running your own company is no different. If you are fabulous at multi-tasking, have a keen eye for detail, can problem solve on the go and are looking for something new – we are ones for you. We will provide you with everything you need to spread the Boogie Pumps sparkle across your territory. Join the Boogie Pumps family and learn from the best.

To find out more check out our Franchise hub:

https://www.boogiepumps.co.uk/franchise/

“The best thing I have ever done not only for my career but my personal life too. Being able to do something I am passionate about and control my work / life balance has been life changing.”

Laurel, Farnham Franchisee

Our client is a well-established property business looking for a Business Development Manager to expand their network of estate agents in areas of London and the M25 orbital.

This is an amazing opportunity to join an entrepreneurially driven business, with a strong commercial focus.

Ideally you will have a background in estate agency or property auctioneering, be comfortable with approaching new business and have a passion for establishing long term relationships within the property industry.

Your role will be to go into estate agents and initiate and develop a relationship with a view to procuring properties for sale by way of auction.

Based in Weybridge Surrey the successful candidate will manage their own diary to cover the allocated region. You will need to be self-motivated, highly organised and confident in your planning + sales ability.

Salary : £40k Pro rata

Full-time or Part-time applications welcome

Flexible working hours

Required in the office for training

Must have access to their own car (milage will be covered in expenses)

Hybrid 1 / 2 days a week in office 2 / 3 days a week in the field

Are you passionate about wellness?

Our client is looking for an exceptionally organised all-rounder to join a very exciting start-up wellness brand.

Working as part of a small core team, the Operations + Admin assistant will assist the Founder with the day to day running of the business with a particular focus on administrative duties. This is an amazing opportunity to play a key role in scaling a business. The candidate will be expected to schedule meetings, pitch business opportunities to corporates, organise events, work with budgets and oversee the day to day running of this dynamic brand. The candidate will need to be super organized, have strong Excel skills, be confident introducing the business to large corporations and eager to learn.

An ideal opportunity for someone with previous experience in events, production, sales or PR.

Location: Fully remote

Contract: Permanent

Hours: 10 hours per week. Monday 5 hours and Thursday or Friday 5 hours.

Salary: £20 per hour

The ideal candidate

Excellent oral and written communication skills

Be confident in a sales environment

Attention to detail and an ability to produce high quality material to agreed schedules

The ability to work flexibly to attend events outside of working hours from time to time

A commitment to learning and developing your skills

Great team player with a ‘can do’ attitude

Solid IT skills – Microsoft Office, Mailchimp, google, zoom

Ideally some experience with Canva or other design packages

Ability to work autonomously, take initiative, and be proactive.

The Company is a large media and entertainment business based in central London. This role sits as part of a well-established and friendly legal team of 20 people, being a mixture of lawyers, compliance and health & safety officers. It is a great opportunity for an experienced, ambitious and effective Company Secretary Assistant to develop their skills in a fast paced and varied environment. You will work closely with multiple areas and stakeholders across the business, including the Group General Counsel, Finance team and board members. Integrity and strong organisational skills are key to success within this role, as you will be required to manage your own workload. This role will be part time (21 hours per week/3 days). Working days are flexible. 2 days will be required in the office, 1 from home.

Key Responsibilities

• Maintain the group’s Company Secretarial records using Blueprint.
• Manage statutory filings, including share allotments, transfers, buy-backs, and Companies House updates.
• Update and maintain group structure charts.
• Prepare and file Confirmation Statements and incorporate or amend company names electronically.
• Produce share certificates, stock transfer forms, and loan notes.
• Ensure timely filings with Companies House.
• Assist the finance team with accounts preparation, minutes, and dividend paperwork.
• Use tools like Companies House Direct to verify company information.
• Manage OFCOM licence agreements, including renewals and liaison with OFCOM.
• File and archive legal documents and respond to Know Your Client (KYC) requests.
• Support insurance, risk management, group reorganisation projects, and ad hoc tasks.
• Assist with preparing and distributing board minutes, packs, and other documentation.

What You’ll Love About This Role

Think Big: with a portfolio of over 200 companies, no two days will be the same!

Own It: Take charge of company secretarial projects from start to finish, working in a dynamic media business.

Keep it Simple: Opportunity to improve processes and ways of working.

Better Together: Being part of a friendly Legal team with exposure to a variety of stakeholders, including the board and senior executives.

What Success Looks Like

In your first few months, you’ll have:

• Built positive relationships in the business to ensure effective business partnering and innovative ways of working.
• Obtained an understanding of the various companies within the brand and their statutory filing obligations, made up of more than 200 entities

What You’ll Need

• ICSA/CGI qualified, with experience as a company secretary assistant or legal secretary in a large corporate group (private or PLC).
• Proficient in Blueprint/Diligent or similar company management platforms.
• Strong work ethic with emotional intelligence, a solutions-focused approach, and a commitment to continuous improvement.
• Ability to work accurately under pressure, prioritise in a fast-paced environment, and operate independently or as part of a team.
• Effective collaborator with strong interpersonal skills, including working with senior management.
• Exceptional organisational, project management, and drafting skills, with meticulous attention to detail.
• Experience preparing board minutes and handling FYC requests.
• Strong written and verbal communication skills.
• Skilled in creating and improving templates and processes.
• Proficient in Microsoft Word, Excel, and PowerPoint.
• Team player, adaptable, and willing to support departmental activities.

How’s it flexible

Part-time 3 days

Flexible around working patterns/days

Hybrid- 1 day working from home

This business believes in the importance of a healthy work-life balance and the value of a flexible and agile workforce.

Senior Client Manager

£50,000 – £75,000

Our client is an award-winning, independent Financial Planning firm based in Cheshire with one clear purpose: making people’s lives better. Whether it’s their clients, team, community or anyone who crosses their path! They believe in creating a positive impact in everything they do.

Named one of the top 10 companies to work for in the Best Companies Top 100 List 2023 and the Number 2 Best Financial Services Company to work for in the UK this is where it all happens!

They are not your typical financial planning firm, and this isn’t your typical Senior Client Manager role. Finding the right people is the secret to their success. Join them and you’ll enjoy fantastic benefits including flexible working with boundless opportunities for growth and development.

The role

· Supporting the Financial Planner in the delivery of complex planning strategies and solutions, managing a client bank with assets up to £100m

· Attending client meetings alongside the Financial Planner and creating meeting minutes

· Working alongside the Financial Planner to discuss the client’s circumstances and be involved in creating and implementing a financial strategy, being proactive in applying your knowledge and thinking imaginatively to solve complex problems

· Have the confidence to work closely with Senior Planners, including our Founder, taking the lead on client relationships, and quickly establishing trust and rapport with both clients and senior members of the team

· Carrying out research and analysing products and services that are appropriate to each client’s financial circumstances and discussing appropriate solutions with the Financial Planner

· Preparing clear investment strategy, mandate, and recommendation reports, ensuring adherence with regulatory standards for review by the Financial Planner

· Completing portfolio reviews to support the ongoing client relationship, including maintaining a client file review system to regularly assess client holdings and changing financial priorities

· Being responsible for ensuring that recommendations are fully implemented in a timely manner

· Being a technical expert and having a passion for developing and mentoring junior members of the team

· Effectively use research and planning systems such as Analytics, O&M, Voyant, Papercloud and wrap platforms such as Nucleus

· Maintaining up-to-date knowledge of the industry, compliance and regulatory developments

· Working in line with the requirements of the Consumer Duty legislation to achieve the best outcomes for your clients

The Ideal Candidate

· Chartered Insurance Institute (CII) Level 4 Diploma in Regulated Financial Planning, or an equivalent qualification

· In an ideal world, you hold/be working towards Chartered Insurance Institute CII Level 6 Advanced Diploma in Financial Planning

· You will have at least 5 years of relevant industry experience

· You will embody their values of Integrity, Growth, Simplicity and Excellence

· You will be hard-working, energetic and able to easily adapt to change

· You will thrive in a culture rooted in fun, collaboration, learning and growth

· You will strive for excellence, setting high standards and be fully committed to nurturing your development with their support

·Part time hours will be considered

The Package

· Salary between £50,000 – £75,000

· Up to 5% matched pension scheme

· Up to 38 days holiday (plus bank holidays)

· Hybrid working

· Income protection

· 3 paid charity days per year

· Private medical (after 2 years)

· Profit share

· Life assurance (4x pensionable salary)

· Enhanced sick pay

· Enhanced maternity/paternity pay

· Paid study/exam leave plus we cover the cost of qualifications and subscriptions

· Team events including monthly Friday social

· Free breakfast

· Free parking

· Financial support for counselling

· Perkbox

· Subscription to Calm App

How’s it flexible?

Hybrid

Part time opportunities 

Our client is an award-winning, independent Financial Planning firm based Cheshire with one clear purpose: making people’s lives better. Whether it’s their clients, team, community or anyone who crosses their path! They believe in creating a positive impact in everything they do.

Named one of the top 10 companies to work for in the Best Companies Top 100 List 2023 and the Number 2 Best Financial Services Company to work for in the UK this is where it all happens!

They are not your typical financial planning firm, and this isn’t your typical Client Manager role. Finding the right people is the secret to their success. Join them and you’ll enjoy fantastic benefits including flexible working with boundless opportunities for growth and development.

The role

· Proactively managing and building ongoing relationships with your bank of clients with day to day responsibility for these

· Attending client meetings alongside the Financial Planner, creating meeting minutes to fully document the client’s financial needs and objectives

· Working alongside the Financial Planner with an active involvement in creating and implementing a financial strategy to meet the client’s financial objectives and circumstances

· Carrying out research and analysis of products and services that are appropriate to each client’s financial circumstances and discussing appropriate solutions with the Financial Planner

· Preparing clear investment strategies, mandate, and recommendation reports, ensuring adherence with regulatory standards for review by the Financial Planner

· Completing quarterly reviews of clients’ portfolios to support the ongoing client relationship, including maintaining a client file review system to regularly assess client holdings and changing financial priorities

· Effectively using research and planning systems such as Analytics, O&M, Voyant, Papercloud and wrap platforms such as Nucleus

· Being responsible for ensuring that recommendations are fully implemented in a timely manner

· Maintaining up-to-date knowledge of the industry, compliance and regulatory developments

· Working in line with the requirements of the Consumer Duty legislation to achieve the best outcomes for our clients

·Part time hours will be considered

The ideal candidate

· You will be qualified with the Chartered Insurance Institute CII Level 6 Advanced Diploma in Financial Planning or an equivalent qualification

· You will embody their values of Integrity, Growth, Simplicity and Excellence

· You will be hard-working, energetic and able to easily adapt to change

· You will thrive in a culture rooted in fun, collaboration, learning and growth

· You will strive for excellence, setting high standards and be fully committed to nurturing your development with their support

The Package

· Salary between £40,000 – £55,000

· Up to 5% matched pension scheme

· Up to 38 days holiday (plus bank holidays)

· Hybrid working

· Income protection

· 3 paid charity days per year

· Private medical (after 2 years)

· Profit share

· Life assurance (4x pensionable salary)

· Enhanced sick pay

· Enhanced maternity/paternity pay

· Paid study/exam leave plus we cover the cost of qualifications and subscriptions

· Team events including monthly Friday social

· Free breakfast

· Free parking

· Financial support for counselling

· Perkbox

· Subscription to Calm App

How’s it flexible?

Hybrid

Part-time opportunities

About the role

• Work closely with the CEO and Head of Marketing to craft innovative and cohesive design concepts that align with the brand’s vision.
• Create and produce printed materials, such as training manuals, advertisements, brochures, mailers and posters, ensuring consistency and high quality across all outputs.
• Develop a range of digital assets, including banners, email templates, and promotional graphics for websites.
• Design engaging social media content that resonates with our audience and drives cross-platform engagement.
• Design visually appealing and functional packaging that enhances the brand’s identity and resonates with the target audience.
• Contribute to the design of user-friendly and visually appealing interfaces for websites, ensuring a seamless brand experience across all digital touchpoints.
• Oversee multiple projects from concept to completion, ensuring timely delivery and adherence to the brand’s standards and guidelines.

Requirements

• Prior design experience working in a design agency or in-house experience with a focus on both print and digital
• Bachelor’s degree in Graphic Design, Visual Arts, or a related field.
• Proficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign).
• Experience with web and app design tools such as Sketch, Figma, or Adobe XD.
• Strong portfolio showcasing a variety of print and digital design projects.
• Excellent visual and conceptual skills with a keen eye for detail.
• Strong understanding of branding, typography, colour and layout principles.
• Ability to manage multiple projects simultaneously and meet tight deadlines.
• Excellent communication and presentation skills.

How’s it flexible?

Flexible working hours – Hybrid working- Finish at 3pm on a Friday